据报道，工信部22日就社会反映的4G网速变慢问题约谈三家基础运营商。工信部信息通信发展司司长闻库表示，工信部将指导运营商积极开展网络扩容升级，加大监管力度，继续做好4G网络维护和改造，保障用户合法权益。针对“发展5G网络会带来4G降速”的问题，闻库说，工信部从未要求，也不会要求运营企业降低或限制速率，也不存在建了5G就拆除4G或限制4G速率，4G网络会和5G网络长时间并存。
对此，有网民称，电信运营商应该兼顾所有用户的利益，在还未大面积覆盖、推广5G网络的时刻，必须保证目前4G用户的正常使用和网速体验。绝不能“喜新厌旧”，为了推广5G，却忽视了4G的服务。
网民“项立刚”说，消费者愿意使用4G还是5G，必须有选择权，不能5G来了，消费者的4G手机就得扔了。今后一段时间里，4G网络须继续存在，绝不能降低4G网速，让4G的服务大打折扣。这是电信运营商的义务。
网民“朱昌俊”认为，不管是当下的4G还是即将推广的5G，用户体验都要放在第一位。即便当前部分用户的4G体验质量有所下降全系“客观”因素，也并不意味着，运营商们可以听任这种局面发生，或者完全寄希望于未来的5G来提升用户体验。毕竟，当前离5G商用普及还需要不短的时间，未来4G与5G并存的局面也将长期存在，在这个过渡阶段，应该充分保障用户的选择权，更不能用人为干预的方式，让4G的慢衬托5G的快。
网民“杨玉龙”提出，对于电信运营商而言，当下最为重要的，一是进行自查，对于用户反映的“4G降速”查出病根并加以根治，无论是技术还是人为，给用户一个可以信服的交代;二是做好相关知识的普及，以此攻破不实传言;三是满足群众对信息通信技术不断增长的迫切需求，更须用心做好服务，规避以前曾经出现的“套路”。
网民“江德斌”建议，由第三方权威机构，通过专业的检测工具，按照科学测试标准程序，对4G网速进行公开测试，以确认网速。
转载自《经济参考报》
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